• When I book my accommodation, do I have to pay a deposit?

    A 50% deposit will be required at time of booking. Any bookings made within 30 days of the arrival date, full payment will be required at time of booking

  • When do I have to pay the balance of my accommodation?

    Full payment of booking is required 30 days prior to arrival.

  • What time can I check into my accommodation?

    The property will be available from 2pm

  • Where do I collect the keys?

    Keys are to be collected from the Elders Wooli office, at 375 North Street Wooli.

  • What if I am arriving out of office hours?

    If arriving out of office hours, your keys will be placed in the office key box, located to the left of the Elders front door. You will receive the code closer to your arrival.

  • What time is check out?

    Check out time is 10am. Late check out is only possible subject to availability and must be
    approved at least 24hrs prior to your departure so we can notify our cleaners.

  • What if I am checking out before your office opens?

    Keys can be returned outside of office hours in the key return deposit box outside of our office.

  • How do I check out?

    Before you vacate the property, please:
    • Clean out the fridge and freezer.
    • Wash and pack away all dishes or stack and turn on dishwasher (if provided).
    • Please remove all rubbish and place in the property’s outside bins.
    • If the property has a BBQ, please make sure it is left clean.
    • Check bedrooms and bathrooms to make sure nothing is left behind.
    • Lock doors and windows.
    • Turn all lights (including outside lights), heaters and air conditioning units off.
    • All furniture, including outdoor, is to be positioned in the same location as on arrival at
    the property .
    • Return the keys to the same location where they were collected.

  • What should we bring with us?

    Linen is NOT supplied (unless stated), you will need to bring your own sheets, pillowcases,
    towels, tea towels, bathmats and tea towels/hand towels

    Other things you will need to bring are soaps, dish washing liquid, toilet paper, beach towels etc. There is no local supermarket so please ensure you bring all your supplies needed for your stay.

  • Are we allowed to bring our pets?

    Unless otherwise stated, PETS are NOT permitted in the property. If the property is pet friendly, guests are responsible for the removal of all droppings, bones and filling of any holes made by the pet.

  • Are there charges if the house is not left clean on our departure?

    Excess cleaning charges will apply if the property is left in an unsatisfactory state.

  • What if I break something during our stay?

    Please contact our office should you break anything in your accommodation.

  • What happens if the house is not clean on arrival?

    Please contact our office immediately to discuss any concerns with the property

  • What if we leave something behind?

    Please contact our office if you leave something behind to discuss if you would like it posted back to you, at your cost. Please note due to our limited storage facilities, we cannot hold onto lost belongings.

  • What is your cancellation policy?

    Cancellations must be notified in writing and may result in full or partial forfeiture of monies paid by you in respect of the reservation. For full details on cancellation policy, please see our Terms and Conditions